At Glen Ellyn Vision Center, our staff is friendly and professional. Our commitment is to provide exceptional customer service to all of our Glen Ellyn patients. We take pride in our personalized care and strive to spend the necessary time with each patient to ensure a comfortable experience.

Our Glen Ellyn optometry professionals are passionate about providing high-quality care to our family of patients. We focus on providing comprehensive eye exams, a large selection of fashionable eyewear, and the best possible vision care. Come in today to meet our Glen Ellyn staff and make an appointment.

FRONT DESK/ RECEPTION

These are the first faces you will probably see when you enter our doors. They are here to help you get checked in, sign paperwork and facilitate a smooth transition to the pre-testers to start your exam. They are also the voices you will hear when you call our office, helping you schedule appointments, order contact lenses, answer questions or direct you to the appropriate person who can answer your question. They are eager to help you, but it can be quite a busy job so please be patient if you have to wait while they are helping another patient, have to put you on hold, or return your call. They will give you their undivided attention as soon as it is your turn.

PRE-TESTING

Our pre-testing technicians will take you through all the preliminary testing that may be required for your visit. From checking your vison to measuring your eye pressure, reading the prescription on your glasses to asking you about your visual habits, they will do it all. They have experience working with all ages from our youngest pediatric patients to those who are in their 90’s. When they are done with their testing, they will prepare the exam room for your evaluation with the doctor.

OPTICIAN

Our opticians will help you with your eyewear – whether it be glasses or contact lenses. They help select frames, determine the best lens and lens options as well as fit and adjust glasses. They train new contact lens wearers in the handling of their lenses and work with patients when they come in to pick up new contact lens prescriptions or when they are back in for follow-ups with the doctor. They are knowledgeable in the products we carry and available to answer your questions about those products.

ADMINISTRATIVE

Our administrative staff gets the behind the scenes work done. They are knowledgeable on our insurance plans, both vision and medical. They submit our insurance claims as well as reconcile the claims when we get them back from the insurance company. They ensure the office runs smoothly by managing our patient communications such as email blasts, recalls, and reviews. They oversee the technology and work with our IT company, as well as the implementation of devices we use from our electronic health records to the equipment we use to process payments. They are responsible for the ordering of supplies and assuring we are stocked with all items necessary for seeing patients each day.